Returns and Refunds

Are you unhappy with the product you ordered and want to return it? No problem, we’re here to help.

We offer free returns for full priced items (items purchased on sale or with a discount code are not eligible for a prepaid return label.)

Once you receive your order, you have fourteen (14) days to request a return authorization code and return the unwanted item(s).

REFUNDS:

Subject to compliance with the above returns procedure and unless you have asked for an exchange, we will refund to you the price for the returned purchased products, within 14 days of receiving the products back at our studio.

In order to make a refund, please fill in this form: https://docs.google.com/forms/d/e/1FAIpQLScd7l3opW5aOZWlnfKofjvqK5dPt_CKnzi9lAW34Foxr3nQRw/viewform

Your refund will be credited to the original payment card. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times. We will email you with notification upon completion of your refund.

Shipping fees cannot be refunded.

EXCHANGES:

Subject to compliance with the above returns procedure and to stock availability, we will exchange items for another item or items within the range specified by you in the email of request for authorisation for return referred to above.

Where there is difference in price between the exchanged products and the returned products, you must pay the difference, using the original payment card before we are obliged to supply the exchanged products, or we will refund to you the difference in accordance with the refund policy above, less any applicable deductions.

FAULTY GOODS POLICY

At Miokana, we make every effort to carefully check your order before it is dispatched and returns of faulty items will only be accepted if the goods were faulty when delivered to you.

We will inspect all items returned as faulty upon receipt. Upon inspection, items that are deemed by us as having been subject to fair wear and tear will not be accepted as faulty.

We do not accept responsibility for items that have been damaged during laundering if our washing/care advice has not been strictly  followed.

If you wish to be sent a replacement, please make your request clear when contacting hello@miokana.com about the fault.

Faulty goods must be returned to us within 14 days of from the day you receive your order.

If we cannot offer you a replacement, due to stock availability, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times.